Terms & Conditions

  • Overview
    1. These Terms and conditions (‘Terms’) govern your access to and use of the website, products, and services (‘Services’) provided by RedeemSure.

       

    2. Please read these Terms carefully before using our Services.

 

  • AIA Affiliations
    1. RedeemSure is maintained by an affiliated AIA Life Planner and Agency; an authorized representative of AIA Bhd (790895-D) and AIA General Bhd (www.aia.com.my)who provide professional advice on AIA Malaysia’s comprehensive financial products and services. Any statements or opinions made by RedeemSure do not necessarily reflect those of AIA.

       

    2. Redeemsure is a digital insurance platform initiated by JB Brightbeam Agency, a Life Insurance Agency affiliated with AIA Malaysia. Established in 1996, JB Brightbeam Agency brings 28 years of proven expertise in the insurance industry, helping thousands of clients achieve financial security and protect their families through client centric solutions.

       

    3. The agency has built a strong reputation for delivering professional advice, client centric solutions and satisfactory claim experiences.

    4. The affiliated AIA agency address is located at Suite 22.19, Level 22, MVS North Tower, Mid Valley Southkey, No. 1 Persiaran Southkey 1 Southkey, 80150, Johor Bahru, Johor.
  • References to ‘You’
    1. References to ‘you’ in these Terms mean you, the user, your authorized representatives, and any entity you represent in connection with using the Services.

 

  • References to ‘RedeemSure’ and ‘we’
    1. The usage of ‘RedeemSure’ and ‘we’ in these terms and on the Site refers to RedeemSure Sdn Bhd (Company Number 1367558X) including any of its subsidiaries, successors, assignees, affiliates, and any entity that controls RedeemSure directly or indirectly, along with any subsidiaries of such controlling entities, as applicable.
  • Service Availability
    1. The eligibility for all products and Services provided on the Site may vary depending on location, age, gender and other factors.

    2. RedeemSure reserves the right to determine eligibility for specific products and services.
  • Acceptance of Terms
    1. By accessing or using our Services, you agree to these Terms and our Privacy Policy.

    2. The Privacy Policy includes important information about how personal information is used to determine premiums.

    3. If you do not agree to these Terms or the Privacy Policy, please do not access or use our Services or any information provided within.
  • Modifications to Terms
    1. RedeemSure reserves the right to modify these Terms at any time, with changes effective upon posting on the website, (‘the Site’).

    2. These changes apply to actions arising after the effective date of the modification.

    3. Please check the Site regularly for updates. Continued use of the Services following changes indicates acceptance of those changes.
  • User Requirements
    1. By using the Services, you confirm that:
      1. You are capable of forming a binding contract with RedeemSure.
      2. You are over the age of 18, as the Services are not intended for individuals under 18.

    2. If we learn that a registered user is under 18, we will cancel their account and restrict access to the Services.
  • Authorized Use by Legal Entities
    1. If you are using the Services on behalf of a corporation or other legal entity, you represent that you are authorized to enter an agreement on behalf of that entity.

    2. Regardless, you remain individually bound by these Terms, even if a separate agreement exists with the corporation.
  • Headings for Convenience Only
    1. The headings and captions in these Terms are for convenience and do not affect the meaning or interpretation of the Terms.
  • Disclaimer on Financial Advice
    1. The information provided on the Site and elsewhere is for convenience and information purposes only.

    2. No content should be construed as tax, legal, financial, investment, insurance, or accounting advice.

    3. Availability of information on the Site is not an endorsement or recommendation to buy or sell any product or to participate in any transaction.